SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 838718766 customer reviews.
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I spoke to charlie and she explained everything exceptionally well and was very helpful.
Product Review
Policy sounds very good and things are well covered
Service Review
I spoke to Charlie and she explained everything exceptionally well and was very helpful.
Lovely team member i spoke to, very friendly and explained everything so well.
Product Review
Insurance covers everything we need.
Service Review
Lovely team member I spoke to, very friendly and explained everything so well.
The customer service was great well explained. helpful and friendly
Product Review
From what I was informed on. I feel it will meet our needs for our pet
Service Review
The customer service was great well explained. Helpful and friendly
I cancelled it and they have been charging me for months, the lady when i called to cancel was very reluctant and...
Product Review
I didn't want to purchase, I got charged anyway, be careful dealing with these people
Service Review
I Cancelled it and they have been charging me for months, the lady when I called to cancel was very reluctant and apparently didn't cancel, I repeated roughly 5x I AM RINGING TO CANCEL, I have the call history and a witness who heard me cancel. Rip off ******** I'M FURIOUS, please contact me ASAP, as you advise that phone calls are recorded, so you now owe ME money. CANCEL IT
Easy to apply and quick to reply. yes i would recommend to friends an family
Product Review
same as above thoughts. Plus well known company
Service Review
Easy to apply and quick to reply. Yes i would recommend to friends an family
Well explained however the person over the phone was quite pushy. for someone who is inexperienced and reserved the...
Product Review
Happy with the level of cover I receive.
Service Review
Well explained however the person over the phone was quite pushy. For someone who is inexperienced and reserved the approach felt demanding. While it is a good thing to close a sale they could approach it with a kinder heart.
Service Review
The operator was very nice, but: I received several random calls about the insurance during the work day which are very distracting. Insurance is an important arrangement, but taking a client by surprise and providing no materials for review prior to the call are a very bad practice. Reading all the information over the phone with no written information provided is compromising the informed nature of the consent you are forcing to provide over the phone. The t&c of the use of my personal information including my card details are read to me after I provide them - it is tricking a person to an agreement prior discussing any possible implementations. It felt almost like a blackmail: you must provide all the data on the phone, and only then we will tell us why you need that. I felt extremely uncomfortable and put under stress as had no time to prepare my questions before the call (without seeing an offer or having an explanation why all of a sudden a quote changes from day to day - I don’t know what I don’t know!) My callback emails specifying time when I can get a call were completely ignored which is also frustrating. Why io you ask for them if never read? Is it a part if nit considering personal circumstances? The operator was not prepared for my call either as they did not know I had a cat adopted through spca and was at first reluctant to include this information to the insurance plan. I appreciate it is not the operator’s fault. But to me your communication with client protocol needs to be seriously revised. I do hope further it will be better.
The best pet insurance out there
Service Review
Very quick and easy to set up and pay online. Great range of insurance options and payment plans. Donating a portion of my premiums to the SPCA was the main reason for choosing to insure my puppy with SPCA insurance.
Amazing service
Service Review
The service was amazing, so helpful and great to talk to, didn’t feel any pressure at all and she explained everything to me as well as answering all my questions
Fabulous service, would definitely recommend SPCA insurance to everyone wh
Service Review
When looking for pet insurance ,it was extremely helpful to have a person explain and talk me through the three different options of insurance cover for my cat's, which then let me choose the correct level of cover required
DO NOT RECOMMEND!
Service Review
No policy documents arrived, no customer service, no returned phone when asking for said documents. I will be cancelling if I can ever get hold of customer service not the new policy people who can't help with anything else. Extremely frustrating and disappointing.
Service Review
My little dog needs all the protection she can have she’s worth it
SPCA Pet Insurance
Product Review
Only just got it last night and need more time to work with it.
SPCA Pet Insurance
Product Review
I am so pleased with our insurance policy. I feel so much better knowing that my Peppa is covered extensively with no excess. It also feels good to know that my money goes towards a good cause.
SPCA Pet Insurance
Product Review
Really happy with the cover selected.
SPCA Pet Insurance
Product Review
Very suitable for what we need, and has very flexible options as well
SPCA Pet Insurance
Product Review
Great overall coverage and pricing.
SPCA Pet Insurance
Product Review
It had been about 10mins after I had completed a free quote for insurance of my two cats and I received a phone call from the lovely Charlie. She was incredibly helpful and it was so nice to speak to her about the pros and cons of the 3 different insurance packages. I felt I could ask all the appropriate questions needed and never felt like I had to sign up right then and there. Although after speaking with Charlie I did sign up to one of the choices. Knowing I had 10 days to pay for the insurance felt very reasonable. It also gave me the chance to talk it through with my husband before making a final decision. We had the opportunity to cancel the policy before we even started paying. The best part of insuring with the SPCA is that it doesn’t just cover your fur baby, it also helps the amazing work of the SPCA too. We have encountered the SPCA before, for the welfare of some animals we were concerned about that were on our property but we didn’t own. The SPCA were fantastic at communicating and keeping in touch with us and the outcome was well thought out and what we expected of the SPCA. It’s nice knowing we are helping this incredible organisation too. And of the 4 different company quotes I got the SPCA was the most suitable and very competitive prices.