SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 733648661 customer reviews.
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I was well informed and when i asked questions they were answered without doubt or hesitation.
Product Review
I liked the fact that I didn't have to pay an excess
Service Review
I was well informed and when I asked questions they were answered without doubt or hesitation.
Instantly got in touch via the phone after requesting information on the website. thorough assessment of our needs and...
Product Review
Seems to be a good product for our needs at this point. Like the idea of it benefiting the SPCA also.
Service Review
Instantly got in touch via the phone after requesting information on the website. Thorough assessment of our needs and then explanation of the options available to us. Fast call back. Great efficiency getting us set up.
The person i spoke to was very pleasant and extremely helpful
Product Review
the fortnightly payments are managable
Service Review
the person I spoke to was very pleasant and extremely helpful
The operator was very nice, but: i received several random calls about the insurance during the work day which are very...
Service Review
The operator was very nice, but: I received several random calls about the insurance during the work day which are very distracting. Insurance is an important arrangement, but taking a client by surprise and providing no materials for review prior to the call are a very bad practice. Reading all the information over the phone with no written information provided is compromising the informed nature of the consent you are forcing to provide over the phone. The t&c of the use of my personal information including my card details are read to me after I provide them - it is tricking a person to an agreement prior discussing any possible implementations. It felt almost like a blackmail: you must provide all the data on the phone, and only then we will tell us why you need that. I felt extremely uncomfortable and put under stress as had no time to prepare my questions before the call (without seeing an offer or having an explanation why all of a sudden a quote changes from day to day - I don’t know what I don’t know!) My callback emails specifying time when I can get a call were completely ignored which is also frustrating. Why io you ask for them if never read? Is it a part if nit considering personal circumstances? The operator was not prepared for my call either as they did not know I had a cat adopted through spca and was at first reluctant to include this information to the insurance plan. I appreciate it is not the operator’s fault. But to me your communication with client protocol needs to be seriously revised. I do hope further it will be better.
Very quick and easy to set up and pay online. great range of insurance options and payment plans. donating a portion of...
Product Review
Great choice of plans and payment options. Love that I am helping the SPCA with a portion of my premiums
Service Review
Very quick and easy to set up and pay online. Great range of insurance options and payment plans. Donating a portion of my premiums to the SPCA was the main reason for choosing to insure my puppy with SPCA insurance.
The service was amazing, so helpful and great to talk to, didn’t feel any pressure at all and she explained everything...
Product Review
I really wanted to purchase my insurance from SPCA because I knew a portion of fees go back to caring for animals around New Zealand
Service Review
The service was amazing, so helpful and great to talk to, didn’t feel any pressure at all and she explained everything to me as well as answering all my questions
Customer Service skills Superb
Service Review
Excellent service. Charlie was professional and answered my questions without hesitation. She was clear and well informed but most importantly, she was welcoming with a calm, lovely voice.
Service Review
friendly polite and helpful staff member, helped me make the choice of plan i needed, and her patience while i took a couple of days to decide
Service Review
The lady on the phone was very nice pleasant was very helpful gave me all the info i needed ask me if i need more info .checked to see i understand what was requied of me .and how my cats were. Very awesome to speak to .said if i neede anything to just ring .so i had a great experience. 👍
Service Review
The person I dealt with was excellent and I was able to answer all my questions.
Service Review
Spent a lot of time clearly explaining the different options on offer so I understood what each one offered. Friendly, patient.
Service Review
They rang me
SPCA Pet Insurance
Product Review
Price is affordable for first time pet owner.
SPCA Pet Insurance
Product Review
Covers all areas of insurance and vet fees are subsidized.
SPCA Pet Insurance
Product Review
I’m am yet to decide if this is the one for my pet, as the guy on the phone said I am covered for everything but when I got my policy documents I can see he is wrong.
SPCA Pet Insurance
Product Review
Good options and service.
SPCA Pet Insurance
Product Review
Great Customer Service Representative explaind eberything in plain English-speaking was totally satisfied
SPCA Pet Insurance
Product Review
Clear to understand information. Competitive pricing. Quick signup process. Ability to call a customer service team of people for any additional questions.