SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 837716765 customer reviews.
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Excellent service.
Product Review
From the online application to the completion of the SPCA Insurance process was very easy. I enjoyed working with the person at the end of the phone going through the Insurance process as he was very clear and very helpful. Thank you for making this process so easy. I know my new puppy is in very safe hands.
Service Review
Excellent service.
Easy service is good better
Product Review
SpCA Pet Insurance has been an excellent purchase as it suits and fits the right needs for my pet cats
Service Review
Easy service is good better
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Product Review
Application: Being able to do this on my phone was super easy. I liked that I could scan the QR code on the pamphlet to automatically get the discount. Price: I liked that there were different price ranges but the comprehensive was affordable. External: Being able to find a Vet that used the GoPay was amazing! I haven't used it so can't talk about the collaboration / integration but knowing that my insurance has that capability is awesome! Extras: I would like the ability to have more options so like an insurance that covers dental and all vet visits, that would be amazing, the vet that I intend to use has a similar plan so SPCA Pet Insurance covers the unexpected, where as the Vet Plan covers like all vet visits and discounts on surgery so you probably need both but just wish it was all in one so I don't have to think about it.
Service Review
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Great easy
Product Review
Looks like it will be a great plan easy to get sorted, great comunication
Service Review
great easy
As i said earlier the service i received from the young lady on the phone was excellent,. we couldn't have made the...
Product Review
The Lady I spoke with over the phone was very informative and explained herself with information pertaining to which level of insurance we would need for our puppy. She was patient and listened to our responses to make sure we understood what she was saying, so that we could choose the best decisions for our puppy.
Service Review
As I said earlier the service I received from the young lady on the phone was excellent,. We couldn't have made the best decision for our puppy if it wasn't for the young lady on the phone.
The way exclusions work was not made clear. other companies have them written on the policy, whereas spca just do them...
Product Review
The range of products I think is great and the fact they have higher limits and a higher age limit for dogs is great.
Service Review
The way exclusions work was not made clear. Other companies have them written on the policy, whereas SPCA just do them on a claim by claim basis - so you make a claim and then assuming not a preexisting condition all is well. this is much easier, and I think they include more as a result, but for some it will feel slightly odd as they are not totally clear what is and is not going to be excluded - if they had a specific issue for example. When I rang, the person on the phone had no concept of what I was trying to ask about. Not a fan that they automatically call you if you put in a quote. I find that really annoying. I did one for a friend just to compare, and sure enough I got a call for that. I guess I should have used a fake phone number, but the systems could match phone numbers to see if the person has already bought a policy. I did several quotes before I bought which I am sure is not uncommon.
Staff needs more training.
Service Review
Your staff need more training. If policy contains incorrect information, should be corrected immediately and of course re-send the updated policy to the client. With this quality at just joining the insurance, what will happen in case of claiming.... Big concern...
Great pet insurance
Service Review
Great information
Extremely professional open & honest 200 percent out of 100. Thank you SPCA
Service Review
Loops had said that on 1st page. Can't fault her in anyway ( see prior page)
10 out of 10
Service Review
Great service
Service Review
Excellent
Very satisfied kitty customer
Service Review
When I needed cover for when my cat, Poncho, had a lump on his eye that needs a sample taken to see if it was cancerous, they were quick to pay for 80% of his treatment (that's what my plan covers anyway). Would recommend SPCA pet insurance to everyone.
SPCA Pet Insurance
Product Review
From the online application to the completion of the SPCA Insurance process was very easy. I enjoyed working with the person at the end of the phone going through the Insurance process as he was very clear and very helpful. Thank you for making this process so easy. I know my new puppy is in very safe hands.
SPCA Pet Insurance
Product Review
SpCA Pet Insurance has been an excellent purchase as it suits and fits the right needs for my pet cats
SPCA Pet Insurance
Product Review
Application: Being able to do this on my phone was super easy. I liked that I could scan the QR code on the pamphlet to automatically get the discount. Price: I liked that there were different price ranges but the comprehensive was affordable. External: Being able to find a Vet that used the GoPay was amazing! I haven't used it so can't talk about the collaboration / integration but knowing that my insurance has that capability is awesome! Extras: I would like the ability to have more options so like an insurance that covers dental and all vet visits, that would be amazing, the vet that I intend to use has a similar plan so SPCA Pet Insurance covers the unexpected, where as the Vet Plan covers like all vet visits and discounts on surgery so you probably need both but just wish it was all in one so I don't have to think about it.
SPCA Pet Insurance
Product Review
Looks like it will be a great plan easy to get sorted, great comunication
SPCA Pet Insurance
Product Review
The Lady I spoke with over the phone was very informative and explained herself with information pertaining to which level of insurance we would need for our puppy. She was patient and listened to our responses to make sure we understood what she was saying, so that we could choose the best decisions for our puppy.
SPCA Pet Insurance
Product Review
The range of products I think is great and the fact they have higher limits and a higher age limit for dogs is great.