SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 695620623 customer reviews.
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The staff member i spoke to was an absolute delight. that was genuinely one of the nicest chats i've ever had with...
Product Review
The options for the policy types are clearly laid out and offer a good range over coverage. It's easy to compare and decide on the right product. The whole process was really easy and I appreciated the team getting in touch.
Service Review
The staff member I spoke to was an absolute delight. That was genuinely one of the nicest chats I've ever had with someone as a customer. We chatted about pets as well as the important insurance stuff, and his phone manner was so pleasant and kind. I also left the call feeling very confident about what cover I'd purchased and what would happen next, which is pretty important. If there is any sort of reward for awesomeness for your staff, please send one his way!
As per before. i was told you would ring back so i could lodge a dispute about a large increase which i was made aware...
Product Review
Got a quote only to find that when I went to sign up it had gone up $4 a fortnight. When I queried this we had a long discussion about why this is unfair I was told to sign up and they would ring back the next night and I could lodge a dispute with them. They never phoned so when I phoned back the person refused to put me through to the correct department. After another discussion about why he wouldnt put me through he gave me and extra month free (I had 3months free because I adopted through spca) After this bad experience I will be changing after the 4 months free cover
Service Review
as per before. I was told you would ring back so I could lodge a dispute about a large increase which I was made aware of and as you never phoned I phoned you and the man refused to put me through to the department I needed. This was much harder than it needed to be. Once you are given a written quote then that is what you should pay. When my free months are over I will be changing companies
As stated earlier staff have been excellent.
Product Review
To early to comment as insurance does not start until early August. But staff who have been in touch with me have been very helpful.
Service Review
As stated earlier staff have been excellent.
Very good! a valuable service for our animals and for people who need to have pets.
Product Review
Very good deal. It is great to help other animals in need. From, Animal lover!
Service Review
Very good! A valuable service for our animals and for people who need to have pets.
Great service definitely made sure i understood everything.
Product Review
Fantastic experience, such kind and patient staff 😀
Service Review
Great service definitely made sure I understood everything.
The phone call was useless, as when i asked questions, the customer service guy was clearly reading from the website....
Product Review
I haven't had time to use it, so there's nothing yet to review.
Service Review
The phone call was useless, as when I asked questions, the customer service guy was clearly reading from the website. When I challenged him on this, he said "let me finish and then I'll answer your question". He never answered my questions as it was clearly not on his script. I don't need someone to ring me only to read me what I've already read.
Helpful.
Service Review
Very helpful and calm. Got to the point quickly no wolling.
Service Review
The lady who I spoke to she explained everything thoroughly in a way that could understand she is a great asset to you.
Service Review
Best type of package for our needs and supporting SPCA.
Service Review
It was such a user friendly registration process. Of course we hope we do not have to use you, but it is good to know that our new pet will be safe
Service Review
Good nice
Service Review
Very good, clear and precise
SPCA Pet Insurance
Product Review
The options for the policy types are clearly laid out and offer a good range over coverage. It's easy to compare and decide on the right product. The whole process was really easy and I appreciated the team getting in touch.
SPCA Pet Insurance
Product Review
Got a quote only to find that when I went to sign up it had gone up $4 a fortnight. When I queried this we had a long discussion about why this is unfair I was told to sign up and they would ring back the next night and I could lodge a dispute with them. They never phoned so when I phoned back the person refused to put me through to the correct department. After another discussion about why he wouldnt put me through he gave me and extra month free (I had 3months free because I adopted through spca) After this bad experience I will be changing after the 4 months free cover
SPCA Pet Insurance
Product Review
To early to comment as insurance does not start until early August. But staff who have been in touch with me have been very helpful.
SPCA Pet Insurance
Product Review
Very good deal. It is great to help other animals in need. From, Animal lover!
SPCA Pet Insurance
Product Review
Fantastic experience, such kind and patient staff 😀
SPCA Pet Insurance
Product Review
I haven't had time to use it, so there's nothing yet to review.