SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 819704747 customer reviews.
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Rated /5 from 819704747 Reviews
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Very helpful over the phone, explained all the options available to us including the benefits and costs.
Product Review
Very helpful over the phone, explained all the options available to us including the benefits and costs.
Very good!
Product Review
Sign up process was straightforward and excellent customer service received.
Service Review
Very good!
Excellent service recieved while insuring my puppy for the first time.
Service Review
Excellent service recieved while insuring my puppy for the first time.
Very good service. sent through email info when requested. rang back when they said they would.
Product Review
Good to deal with. Didn't rush me when I wanted more time to check things out.
Service Review
Very good service. Sent through email info when requested. Rang back when they said they would.
The staff member i spoke to was an absolute delight. that was genuinely one of the nicest chats i've ever had with...
Product Review
The options for the policy types are clearly laid out and offer a good range over coverage. It's easy to compare and decide on the right product. The whole process was really easy and I appreciated the team getting in touch.
Service Review
The staff member I spoke to was an absolute delight. That was genuinely one of the nicest chats I've ever had with someone as a customer. We chatted about pets as well as the important insurance stuff, and his phone manner was so pleasant and kind. I also left the call feeling very confident about what cover I'd purchased and what would happen next, which is pretty important. If there is any sort of reward for awesomeness for your staff, please send one his way!
As per before. i was told you would ring back so i could lodge a dispute about a large increase which i was made aware...
Product Review
Got a quote only to find that when I went to sign up it had gone up $4 a fortnight. When I queried this we had a long discussion about why this is unfair I was told to sign up and they would ring back the next night and I could lodge a dispute with them. They never phoned so when I phoned back the person refused to put me through to the correct department. After another discussion about why he wouldnt put me through he gave me and extra month free (I had 3months free because I adopted through spca) After this bad experience I will be changing after the 4 months free cover
Service Review
as per before. I was told you would ring back so I could lodge a dispute about a large increase which I was made aware of and as you never phoned I phoned you and the man refused to put me through to the department I needed. This was much harder than it needed to be. Once you are given a written quote then that is what you should pay. When my free months are over I will be changing companies
Policy provides better cover than some other pet insurance pollicies
Service Review
Policy provides better cover than some other pet insurance pollicies
Service Review
Bit cheeky to send a survey before I've received my policy documents
Service Review
Online enquiry then great follow up from customer services on the phone to answer any questions
Went through all my options and explained the policy really well.
Service Review
Charly went through what the policy covers really well. She was able to answer all my questions.
Service Review
Friendly staff, detailed premium, answer my queries
Service Review
Very Friendly, explained all I needed to understand, would tell family and friends.
SPCA Pet Insurance
Product Review
Very helpful over the phone, explained all the options available to us including the benefits and costs.
SPCA Pet Insurance
Product Review
Sign up process was straightforward and excellent customer service received.
SPCA Pet Insurance
Product Review
Good to deal with. Didn't rush me when I wanted more time to check things out.
SPCA Pet Insurance
Product Review
The options for the policy types are clearly laid out and offer a good range over coverage. It's easy to compare and decide on the right product. The whole process was really easy and I appreciated the team getting in touch.
SPCA Pet Insurance
Product Review
Got a quote only to find that when I went to sign up it had gone up $4 a fortnight. When I queried this we had a long discussion about why this is unfair I was told to sign up and they would ring back the next night and I could lodge a dispute with them. They never phoned so when I phoned back the person refused to put me through to the correct department. After another discussion about why he wouldnt put me through he gave me and extra month free (I had 3months free because I adopted through spca) After this bad experience I will be changing after the 4 months free cover