SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 819704747 customer reviews.
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The website was clear and concise on instructions and being informative. the follow up phone calls in regards to...
Product Review
The policy was clear and easy to read. The price is affordable and flexible.
Service Review
The website was clear and concise on instructions and being informative. The follow up phone calls in regards to policies, etc., were thorough with explanation.
The call centre was very efficient at doing their job. the service representative was friendly, spoke very clearly...
Product Review
Great plan for my dog and circumstances. Other insurance companies don't insure dogs over the age of 7.
Service Review
The call centre was very efficient at doing their job. The service representative was friendly, spoke very clearly making sure that I had good understanding around their different policies making the process of choosing a plan for my dog and circumstances very easy.
Awesome service
Service Review
Awesome service
They called very quickly, were friendly, and explained everything well.
Product Review
I haven’t had to use the product yet, but it seems to suit my needs. Would have liked a no co-pay option
Service Review
They called very quickly, were friendly, and explained everything well.
Quote provided was not the same amount on what the policy started. policy started the next day after receiving the quote
Product Review
Good policy and good company
Service Review
Quote provided was not the same amount on what the policy started. Policy started the next day after receiving the quote
Quick and easy
Service Review
Quick and easy
Very pleased with the service
Service Review
Really good , helpfully service very knowledgeable and very persistent even when I didn't answer my phone! Haha, and I dealt with Mitch who is a really good guy and deserves a pay rise very good at what he does made it very easy to understand the policy's.
Should look at improving the initial online sign up processes.
Service Review
Initial login process slow and clunky. Had to wait 2 hrs before confirmation/verification email arrived, then the link failed. Security question choices very limited. Recommend that you allow the customer to add a question if the listed choices not adequate. Good initial phone contact by representative once internet quote requested. However, they were unable to see that we had already completed the agreement and had accepted conditions etc.
Fantastic team, great insurance policy and your insurance helps the SPCA
Service Review
It had been about 10mins after I had completed a free quote for insurance of my two cats and I received a phone call from the lovely Charlie. She was incredibly helpful and it was so nice to speak to her about the pros and cons of the 3 different insurance packages. I felt I could ask all the appropriate questions needed and never felt like I had to sign up right then and there. Although after speaking with Charlie I did sign up to one of the choices. Knowing I had 10 days to pay for the insurance felt very reasonable. It also gave me the chance to talk it through with my husband before making a final decision. We had the opportunity to cancel the policy before we even started paying. The best part of insuring with the SPCA is that it doesn’t just cover your fur baby, it also helps the amazing work of the SPCA too. We have encountered the SPCA before, for the welfare of some animals we were concerned about that were on our property but we didn’t own. The SPCA were fantastic at communicating and keeping in touch with us and the outcome was well thought out and what we expected of the SPCA. It’s nice knowing we are helping this incredible organisation too. And of the 4 different company quotes I got the SPCA was the most suitable and very competitive prices.
Service Review
I just did the online system and it was smooth and easy to use
Great process ordering online
Service Review
Great process to organise online. Really simple terms laid out clearly to help compare products. Fast and easy process overall, so impressed so far
All good, maybe a little long winded
Service Review
Victor was very polite ad thorough
SPCA Pet Insurance
Product Review
Belle and I are most appreciative
SPCA Pet Insurance
Product Review
Quite a comprehensive cover, plus a 3 months free on premium. Fortnightly payment is reasonable and within the budget as well. Pretty good deal ..
SPCA Pet Insurance
Product Review
good, always contact the customer
SPCA Pet Insurance
Product Review
As above, how is this question different to the first question? Do you mean the actual paying part of the exercise? It's value for money? That's what I mean by user testing.
SPCA Pet Insurance
Product Review
We feel that it is value for money, we have always supported SPCA whether donations or using their boarding kennels/cattery
SPCA Pet Insurance
Product Review
Good price .covers what I need