SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 641585570 customer reviews.
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Instantly got in touch via the phone after requesting information on the website. thorough assessment of our needs and...
Product Review
Seems to be a good product for our needs at this point. Like the idea of it benefiting the SPCA also.
Service Review
Instantly got in touch via the phone after requesting information on the website. Thorough assessment of our needs and then explanation of the options available to us. Fast call back. Great efficiency getting us set up.
The person i spoke to was very pleasant and extremely helpful
Product Review
the fortnightly payments are managable
Service Review
the person I spoke to was very pleasant and extremely helpful
The operator was very nice, but: i received several random calls about the insurance during the work day which are very...
Service Review
The operator was very nice, but: I received several random calls about the insurance during the work day which are very distracting. Insurance is an important arrangement, but taking a client by surprise and providing no materials for review prior to the call are a very bad practice. Reading all the information over the phone with no written information provided is compromising the informed nature of the consent you are forcing to provide over the phone. The t&c of the use of my personal information including my card details are read to me after I provide them - it is tricking a person to an agreement prior discussing any possible implementations. It felt almost like a blackmail: you must provide all the data on the phone, and only then we will tell us why you need that. I felt extremely uncomfortable and put under stress as had no time to prepare my questions before the call (without seeing an offer or having an explanation why all of a sudden a quote changes from day to day - I don’t know what I don’t know!) My callback emails specifying time when I can get a call were completely ignored which is also frustrating. Why io you ask for them if never read? Is it a part if nit considering personal circumstances? The operator was not prepared for my call either as they did not know I had a cat adopted through spca and was at first reluctant to include this information to the insurance plan. I appreciate it is not the operator’s fault. But to me your communication with client protocol needs to be seriously revised. I do hope further it will be better.
Very quick and easy to set up and pay online. great range of insurance options and payment plans. donating a portion of...
Product Review
Great choice of plans and payment options. Love that I am helping the SPCA with a portion of my premiums
Service Review
Very quick and easy to set up and pay online. Great range of insurance options and payment plans. Donating a portion of my premiums to the SPCA was the main reason for choosing to insure my puppy with SPCA insurance.
The service was amazing, so helpful and great to talk to, didn’t feel any pressure at all and she explained everything...
Product Review
I really wanted to purchase my insurance from SPCA because I knew a portion of fees go back to caring for animals around New Zealand
Service Review
The service was amazing, so helpful and great to talk to, didn’t feel any pressure at all and she explained everything to me as well as answering all my questions
When looking for pet insurance ,it was extremely helpful to have a person explain and talk me through the three...
Product Review
I feel that after discussing my needs with the SPC representative that I was able to pick the correct level of insurance for my needs
Service Review
When looking for pet insurance ,it was extremely helpful to have a person explain and talk me through the three different options of insurance cover for my cat's, which then let me choose the correct level of cover required
Service Review
Very informative, explanations made clearly and customer service kind abd understanding.
Service Review
Awesome. Easy and friendly. Explained well.
Ticks the right boxes!
Service Review
Just ticked all the boxes. Very helpful, patient, polite staff .
I am very happy that Maisy has cat cover now Only new cover.
Service Review
I found both the ladies that spoke to me, very helpful, not pushy and they put my mind at rest by explaining everything to me and helped me decide which was the best Policy to purchase. I felt very relieved that I now have Pet Insurance to help me with any Vet costs that may occur. I would recommend RSPCA Insurance to friends with pets.
Service Review
It seemed to be easy enough at the start reply to an email fill in information and send it off. Then I heard nothing so I followed it up and then it took several follow ups and then finally over the phone we were able to get the policy set up.
Hope claims will be processed easy too
Service Review
It was great- the lady listened and explained everything very well! This is why i don’t like to give feedback even before insurance starts! I can’t even sign up and no one to attend calls
SPCA Pet Insurance
Product Review
Covers all areas of insurance and vet fees are subsidized.
SPCA Pet Insurance
Product Review
I’m am yet to decide if this is the one for my pet, as the guy on the phone said I am covered for everything but when I got my policy documents I can see he is wrong.
SPCA Pet Insurance
Product Review
Good options and service.
SPCA Pet Insurance
Product Review
Great Customer Service Representative explaind eberything in plain English-speaking was totally satisfied
SPCA Pet Insurance
Product Review
Clear to understand information. Competitive pricing. Quick signup process. Ability to call a customer service team of people for any additional questions.
SPCA Pet Insurance
Product Review
A good policy that suits my personal needs