SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 779675707 customer reviews.
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The person i spoke to was very pleasant and extremely helpful
Product Review
the fortnightly payments are managable
Service Review
the person I spoke to was very pleasant and extremely helpful
The operator was very nice, but: i received several random calls about the insurance during the work day which are very...
Service Review
The operator was very nice, but: I received several random calls about the insurance during the work day which are very distracting. Insurance is an important arrangement, but taking a client by surprise and providing no materials for review prior to the call are a very bad practice. Reading all the information over the phone with no written information provided is compromising the informed nature of the consent you are forcing to provide over the phone. The t&c of the use of my personal information including my card details are read to me after I provide them - it is tricking a person to an agreement prior discussing any possible implementations. It felt almost like a blackmail: you must provide all the data on the phone, and only then we will tell us why you need that. I felt extremely uncomfortable and put under stress as had no time to prepare my questions before the call (without seeing an offer or having an explanation why all of a sudden a quote changes from day to day - I don’t know what I don’t know!) My callback emails specifying time when I can get a call were completely ignored which is also frustrating. Why io you ask for them if never read? Is it a part if nit considering personal circumstances? The operator was not prepared for my call either as they did not know I had a cat adopted through spca and was at first reluctant to include this information to the insurance plan. I appreciate it is not the operator’s fault. But to me your communication with client protocol needs to be seriously revised. I do hope further it will be better.
Very quick and easy to set up and pay online. great range of insurance options and payment plans. donating a portion of...
Product Review
Great choice of plans and payment options. Love that I am helping the SPCA with a portion of my premiums
Service Review
Very quick and easy to set up and pay online. Great range of insurance options and payment plans. Donating a portion of my premiums to the SPCA was the main reason for choosing to insure my puppy with SPCA insurance.
The service was amazing, so helpful and great to talk to, didn’t feel any pressure at all and she explained everything...
Product Review
I really wanted to purchase my insurance from SPCA because I knew a portion of fees go back to caring for animals around New Zealand
Service Review
The service was amazing, so helpful and great to talk to, didn’t feel any pressure at all and she explained everything to me as well as answering all my questions
When looking for pet insurance ,it was extremely helpful to have a person explain and talk me through the three...
Product Review
I feel that after discussing my needs with the SPC representative that I was able to pick the correct level of insurance for my needs
Service Review
When looking for pet insurance ,it was extremely helpful to have a person explain and talk me through the three different options of insurance cover for my cat's, which then let me choose the correct level of cover required
No policy documents arrived, no customer service, no returned phone when asking for said documents. i will be...
Product Review
Still awaiting documents and **** service. Over waiting (been a month and multiple phone calls) will be canceling and going else where.
Service Review
No policy documents arrived, no customer service, no returned phone when asking for said documents. I will be cancelling if I can ever get hold of customer service not the new policy people who can't help with anything else. Extremely frustrating and disappointing.
Service Review
Excellent , informative , clearly explained, Angelina was very Helpful, and Interested in presenting the Package. Friendly, there to help. 😊❤️
Charli was knowledgeable, courteous, polite - no hesitation in this.
Service Review
Yes - perfect. Not too pushy but conscientious. Well set out conditions. Very well explained by Charli. One thing that needs a mention is the excess from total cost and then the percentage returned to owner. It can be a bit confusing for some. Also, I would like to hear that more than 20% of first years subscription is donated back to SPCA. It’s nowhere near enough given that many think they are doing a really good thing by taking out this insurance. It’s only $100 donation as a one off for me. That is insufficient. I could have had two free months insurance with another company and the SPCA would certainly not have missed my $100.
Service Review
Couldn’t find my vet and putting in Unknown (as suggested) OR leaving blank did not work. Very frustrating
Great customer service, excellent rates
Service Review
Excellent customer service, friendly and clear, was willing to listen to me about my cat and help me decide on the best care pack for her. Excellent explanation to questions I had
Great cover for a small price
Service Review
The young lady I spoke to was very knowledgeable and so very helpful, talking me through the policy. I would highly recommend anyone to get this insurance.
Perfect Service
Service Review
Glad you guys followed up with the call coz I wasn't 100% certain about it. Service was awesome and it was all very clear, so I'm just happy to have my puppy safe and insured
SPCA Pet Insurance
Product Review
I’m am yet to decide if this is the one for my pet, as the guy on the phone said I am covered for everything but when I got my policy documents I can see he is wrong.
SPCA Pet Insurance
Product Review
Good options and service.
SPCA Pet Insurance
Product Review
Great Customer Service Representative explaind eberything in plain English-speaking was totally satisfied
SPCA Pet Insurance
Product Review
Clear to understand information. Competitive pricing. Quick signup process. Ability to call a customer service team of people for any additional questions.
SPCA Pet Insurance
Product Review
A good policy that suits my personal needs
SPCA Pet Insurance
Product Review
Due to the age of my Border Collie cross, I purchased the best cover for her, not as she's ill but as a just in case reassurance for myself and my fiance.