SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 727642655 customer reviews.
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Everything was great easy online purchase very friendly to talk to i looked at quite a few insurance company's before i...
Product Review
Everything was great easy online purchase very friendly to talk to I looked at quite a few insurance company's before I chose SPCA so five stars to the SPCA
Your staff need more training. if policy contains incorrect information, should be corrected immediately and of course...
Product Review
Info data was incorrect on the policy: gender and payment date. Called the customer service representative. Hard to understand what she said. Need to listen to the client's inquiry more carefully and reply to the questions. Needed to make her understand what are inquiries and the incorrect information must be updated. Once corrected, the new policy should be sent to me again. This is a basic procedure, but she failed. I had to remind her this to her.... Very disappointed.
Service Review
Your staff need more training. If policy contains incorrect information, should be corrected immediately and of course re-send the updated policy to the client. With this quality at just joining the insurance, what will happen in case of claiming.... Big concern...
Easy to deal with, simple process to make a claim. i have never had an issue
Product Review
Have used SPCA pet insurance previously and it was such an easy and positive experience that I have purchased again. Easy to submit claims and easy to retrieve a quote.
Service Review
Easy to deal with, simple process to make a claim. I have never had an issue
I am happy and have used spca insurance services for about 3 years no interest in stopping unless they change their...
Product Review
I use and recommend spca pet insurance as they’re reliable on pay outs if needed and are not breed exclusive eg, they do have inclusive policies which other providers do not like potential breed issues such as brachial issues in bulldogs etc pricing is steep but you care for your animals as your children so that’d be my only thing that I’m slightly indifferent about
Service Review
I am happy and have used spca insurance services for about 3 years no interest in stopping unless they change their policy plans pricing is a tad high but as my fur child money is irrelevant she gets the best I find the portal very useable and quick pay outs helpful and they tell me some of the funds I pay go towards other sweethearts in spca care
Phone service rep was excellent
Product Review
Telephone response and support was fabulous. Thank you. The automatic Confirmation email response sent after purchase but before policy-start was sent with five empty attachments was appalling. Gmail correctly assumed these ‘no name’ attachments it was spamming. Thereby putting g at risk all further emails from your domain as automatic spam. Please fix your UX. It’s unacceptable in 2025.
Service Review
Phone service rep was excellent
Excellent
Product Review
Easy as I like easy
Service Review
Excellent
10/10 customer service
Service Review
Extremely friendly and patient staff (especially the operator Jessie!) Lots information on different policy plans provided.
Easy to set up
Service Review
Easy to set up and register for insurance
SPCA pet insurance is AWESOME!
Service Review
Excellent!! Danielle I think her name was, was incredible. So kind. She knew I had kids and a puppy running around in the background so she was quick but thorough. She helped me pick the right package. She asked how the puppy was settling in which is so nice. Most services don’t really care they want money. She made the experience easy for me. Especially as a new puppy owner who knows nothing. She gave great advice. I’m very happy
Best for Sherbert
Service Review
It was very easy to understand the different plans and then choose the best one for Sherbert.
Great choice for your pet!
Service Review
Excellent service!
Service Review
Very helpful
SPCA Pet Insurance
Product Review
Everything was great easy online purchase very friendly to talk to I looked at quite a few insurance company's before I chose SPCA so five stars to the SPCA
SPCA Pet Insurance
Product Review
Info data was incorrect on the policy: gender and payment date. Called the customer service representative. Hard to understand what she said. Need to listen to the client's inquiry more carefully and reply to the questions. Needed to make her understand what are inquiries and the incorrect information must be updated. Once corrected, the new policy should be sent to me again. This is a basic procedure, but she failed. I had to remind her this to her.... Very disappointed.
SPCA Pet Insurance
Product Review
Have used SPCA pet insurance previously and it was such an easy and positive experience that I have purchased again. Easy to submit claims and easy to retrieve a quote.
SPCA Pet Insurance
Product Review
I use and recommend spca pet insurance as they’re reliable on pay outs if needed and are not breed exclusive eg, they do have inclusive policies which other providers do not like potential breed issues such as brachial issues in bulldogs etc pricing is steep but you care for your animals as your children so that’d be my only thing that I’m slightly indifferent about
SPCA Pet Insurance
Product Review
Telephone response and support was fabulous. Thank you. The automatic Confirmation email response sent after purchase but before policy-start was sent with five empty attachments was appalling. Gmail correctly assumed these ‘no name’ attachments it was spamming. Thereby putting g at risk all further emails from your domain as automatic spam. Please fix your UX. It’s unacceptable in 2025.
SPCA Pet Insurance
Product Review
Easy as I like easy