SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 798687726 customer reviews.
Authentic reviews powered by
Rated /5 from 798687726 Reviews
Read what our customers are saying
Easy to apply and quick to reply. yes i would recommend to friends an family
Product Review
same as above thoughts. Plus well known company
Service Review
Easy to apply and quick to reply. Yes i would recommend to friends an family
Well explained however the person over the phone was quite pushy. for someone who is inexperienced and reserved the...
Product Review
Happy with the level of cover I receive.
Service Review
Well explained however the person over the phone was quite pushy. For someone who is inexperienced and reserved the approach felt demanding. While it is a good thing to close a sale they could approach it with a kinder heart.
The form asks for details such as a date of birth, that animals adopted from the spca simply may not have. "not known"...
Product Review
Your form should allow for more options.
Service Review
The form asks for details such as a date of birth, that animals adopted from the SPCA simply may not have. "Not known" should be an optional answer.
I think it would have taken me much less time to look into each tier of insurance myself, online. the call was 30...
Product Review
-------------------------
Service Review
I think it would have taken me much less time to look into each tier of insurance myself, online. The call was 30 minutes to explain everything and read through all disclaimers in full.
Very quick, efficient service, easy to apply on-line
Product Review
A good policy to have for Peace of Mind
Service Review
Very quick, efficient service, easy to apply on-line
The staff explained everything in detail.
Product Review
I didn’t realise SPCA insurance is more suitable than other products from other organisations.
Service Review
The staff explained everything in detail.
Easy, friendly service, made sign up was a breeze
Service Review
Friendly service, good website, easy to understand and followed up with a call the next day. Good options for everyone
Service Review
Extremely long winded reading out to me of all the documents and conditions which i would have much preferred to have read myself. Also the sales agent said he would send me an email i could reply to with any questions the the email address starts....donotreply@ - not useful.
Service Review
I was well informed and when I asked questions they were answered without doubt or hesitation.
Very efficient process.
Service Review
Instantly got in touch via the phone after requesting information on the website. Thorough assessment of our needs and then explanation of the options available to us. Fast call back. Great efficiency getting us set up.
The process for arranging insurance for my little one was very easy.
Service Review
the person I spoke to was very pleasant and extremely helpful
Service Review
The operator was very nice, but: I received several random calls about the insurance during the work day which are very distracting. Insurance is an important arrangement, but taking a client by surprise and providing no materials for review prior to the call are a very bad practice. Reading all the information over the phone with no written information provided is compromising the informed nature of the consent you are forcing to provide over the phone. The t&c of the use of my personal information including my card details are read to me after I provide them - it is tricking a person to an agreement prior discussing any possible implementations. It felt almost like a blackmail: you must provide all the data on the phone, and only then we will tell us why you need that. I felt extremely uncomfortable and put under stress as had no time to prepare my questions before the call (without seeing an offer or having an explanation why all of a sudden a quote changes from day to day - I don’t know what I don’t know!) My callback emails specifying time when I can get a call were completely ignored which is also frustrating. Why io you ask for them if never read? Is it a part if nit considering personal circumstances? The operator was not prepared for my call either as they did not know I had a cat adopted through spca and was at first reluctant to include this information to the insurance plan. I appreciate it is not the operator’s fault. But to me your communication with client protocol needs to be seriously revised. I do hope further it will be better.
SPCA Pet Insurance
Product Review
Great overall coverage and pricing.
SPCA Pet Insurance
Product Review
It had been about 10mins after I had completed a free quote for insurance of my two cats and I received a phone call from the lovely Charlie. She was incredibly helpful and it was so nice to speak to her about the pros and cons of the 3 different insurance packages. I felt I could ask all the appropriate questions needed and never felt like I had to sign up right then and there. Although after speaking with Charlie I did sign up to one of the choices. Knowing I had 10 days to pay for the insurance felt very reasonable. It also gave me the chance to talk it through with my husband before making a final decision. We had the opportunity to cancel the policy before we even started paying. The best part of insuring with the SPCA is that it doesn’t just cover your fur baby, it also helps the amazing work of the SPCA too. We have encountered the SPCA before, for the welfare of some animals we were concerned about that were on our property but we didn’t own. The SPCA were fantastic at communicating and keeping in touch with us and the outcome was well thought out and what we expected of the SPCA. It’s nice knowing we are helping this incredible organisation too. And of the 4 different company quotes I got the SPCA was the most suitable and very competitive prices.
SPCA Pet Insurance
Product Review
I’m not clear what you mean by this question. I have registered with insurance, I haven’t used it yet.
SPCA Pet Insurance
Product Review
Great process online simple and clearly laid out. Fast to order and competitive prices for the product offered in comparison to other companies, plus like to support the work of the SPCA
SPCA Pet Insurance
Product Review
Not sure yet cause I have not had to use it
SPCA Pet Insurance
Product Review
I have only just bought it, but I am very confident that I have made the right decision