SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 641584569 customer reviews.
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As i already said, the telephone conversation took far too long. all that was required was for me to read the terms and...
Product Review
I filled in the online form and an SPCA rep called me. That call lasted FAR too long! It went on and on and on........ The young lad, while otherwise polite, insisted on telling me my cat was not "legible" instead of "eligible". At first I made a joke of it saying: "my cat is clever but she hasn't learned to write yet!" but he repeated the mistake over and over again. Eventually, I told him that I was an English teacher and tried to explain his mistake. Perhaps he was dyslexic but he just didn't get it. If he and the SPCA want to be taken seriously, he really needs to understand the difference. But, despite that, I ended up buying the Everyday insurance for the cat I adopted.
Service Review
As I already said, the telephone conversation took far too long. All that was required was for me to read the terms and conditions, indicating that I had done so.
Excellent, answered all my queries and sorted the same in a very timely manner thank you.
Product Review
All my queries were well answered and made me feel assured that we are in good hands , very good staff , very understanding and ready to assist.
Service Review
Excellent, answered all my queries and sorted the same in a very timely manner thank you.
Assistance given was great! after frustrating time trying to email application. would recommend to friends and family...
Product Review
Had problem trying to contact email address spca@petsure.co.nz had to call and ask for assistance to send required documents. person i contacted was very helpful after a frustrating time trying to forward documents required for completion of our application. the e-mail address we were recommended to use was completely different to the one showing on the bottom of our application.
Service Review
ASSISTANCE GIVEN WAS GREAT! AFTER FRUSTRATING TIME TRYING TO EMAIL APPLICATION. WOULD RECOMMEND TO FRIENDS AND FAMILY YOUR INSURANCE SERVICE.
Fantastic service provided the consultant who called to finalise my policy with me!
Product Review
The man who called me to finalise my policy was fantastic, great customer service, explained everything fully and checked I understood. As a manager of a sales and service team in general insurance I was very impressed.
Service Review
Fantastic service provided the consultant who called to finalise my policy with me!
Excellent
Product Review
It was great excellent help and friendly thank you so much.
Service Review
Excellent
Service Review
Just joined. Found the process easy and they didn't put any pressure on unlike another company I had a quote from. Explained everything and answered any queries I had.
Great product, but prepare for a winter's worth of cold calls.
Service Review
It really annoyed me how I'd be trying to shop for a quote, and having to hide the quote behind an email and phone number is justifiable, but what I found incredibly annoying was the barrage of cold calls following that - I'd say I got more than a dozen. I ended up purchasing the insurance anyway (without help from a phone agent), and while I'm happy with my policy, I've still got war flashbacks to the amount of calls I was screening during meetings.
Fast, efficient service
Service Review
Very knowledgeable and personable consultant.
Service Review
Very helpful with what I was after
Amazing
Service Review
I feel really bad, I can't remember the ladies name who helped me but she was amazing! Knew her stuff and very down to earth
Service Review
Friendly staff answered all my questions and competitive pricing
SPCA Pet Insurance
Product Review
I filled in the online form and an SPCA rep called me. That call lasted FAR too long! It went on and on and on........ The young lad, while otherwise polite, insisted on telling me my cat was not "legible" instead of "eligible". At first I made a joke of it saying: "my cat is clever but she hasn't learned to write yet!" but he repeated the mistake over and over again. Eventually, I told him that I was an English teacher and tried to explain his mistake. Perhaps he was dyslexic but he just didn't get it. If he and the SPCA want to be taken seriously, he really needs to understand the difference. But, despite that, I ended up buying the Everyday insurance for the cat I adopted.
SPCA Pet Insurance
Product Review
All my queries were well answered and made me feel assured that we are in good hands , very good staff , very understanding and ready to assist.
SPCA Pet Insurance
Product Review
Had problem trying to contact email address spca@petsure.co.nz had to call and ask for assistance to send required documents. person i contacted was very helpful after a frustrating time trying to forward documents required for completion of our application. the e-mail address we were recommended to use was completely different to the one showing on the bottom of our application.
SPCA Pet Insurance
Product Review
The man who called me to finalise my policy was fantastic, great customer service, explained everything fully and checked I understood. As a manager of a sales and service team in general insurance I was very impressed.
SPCA Pet Insurance
Product Review
It was great excellent help and friendly thank you so much.