SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 797686725 customer reviews.
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Very knowledgeable and well explained conditions
Product Review
Was well explained and understood everything
Service Review
Very knowledgeable and well explained conditions
Easy friendly system
Product Review
Clear details as to the covers to accept the policy, system is user friendly for the older generations to read without complicated big words.
Service Review
Easy friendly system
Maddy was amazing and a great asset to your team - one previous phone sales rep to another! 😊 also really happy with...
Product Review
Maddy was amazing and a great asset to your team - one previous phone sales rep to another! 😊 Also really happy with the product that was offered and the cover was great
It was easy to sign up and get it but harder to open and sign in
Product Review
As much as I want to give you 5 star rating I can't just yet because 1 can't sign in 2. The attachment which there was 6 I can't open any of them either on my phone or tablet or my laptop 3 I don't have a policy number to sign in I will be ringing them as I did it on a Saturday and the number is for week days only
Service Review
It was easy to sign up and get it but harder to open and sign in
No service required - just purchased
Product Review
Easy process to buy cover prompted by association with NZ SPCA. Like many things buying is easy - only timr will tell If the product delivers - so really this survey is premature and of no real value . A survey of pet owners who our purchased 3-5 years ago would be meaningful and of some value
Service Review
No service required - just purchased
Incredibly helpful with which policy to take and what is included and excluded. was happy to go ahead and take the...
Product Review
Incredibly helpful with which policy to take and what is included and excluded. Was happy to go ahead and take the cover.
Leonardon (ninja turtle)
Service Review
fantastic
Phone call not necessary
Service Review
I was only checking the estimate of the monthly payment of the insurance on the website, but a couple days later a salesperson from SPCA phoned me during the day in the middle of my work and tried to sell the insurance. It was quite annoying. As they provide the contact number on the website, I rather phone them myself when it suits me. I didn't really want them to contact me at all.
Service Review
I had to talk to about 4 different people to sort my issue out. Maddison was very helpful but and the first person I talked to set the policy up did not explain that we would not be covered from lunchtime-11.59pm nor that I can't start the policy until I have the puppy. When I called to adjust it I wasn't happy so asked to speak to a complaints person. When I said I wanted to change the start date I was told I have to cancel the policy but the premium might change. When I complained it took 1 day for someone to come back to me. Then when they did call they still didn't tell me I can't start it until the 9th because the puppy needs to be in my care. I was not given the right information or had things explained properly through the whole service. Very frustrating.
Service Review
I found the details which were there to be filled out very easy to follow so hope this is of some help. Thanking you Pamela Asher
Time will tell, but all seems good so far! Peace of mind for our doggy.
Service Review
Pleasant and helpful service.
Good people
Service Review
Good
SPCA Pet Insurance
Product Review
Was well explained and understood everything
SPCA Pet Insurance
Product Review
Clear details as to the covers to accept the policy, system is user friendly for the older generations to read without complicated big words.
SPCA Pet Insurance
Product Review
Maddy was amazing and a great asset to your team - one previous phone sales rep to another! 😊 Also really happy with the product that was offered and the cover was great
SPCA Pet Insurance
Product Review
As much as I want to give you 5 star rating I can't just yet because 1 can't sign in 2. The attachment which there was 6 I can't open any of them either on my phone or tablet or my laptop 3 I don't have a policy number to sign in I will be ringing them as I did it on a Saturday and the number is for week days only
SPCA Pet Insurance
Product Review
Easy process to buy cover prompted by association with NZ SPCA. Like many things buying is easy - only timr will tell If the product delivers - so really this survey is premature and of no real value . A survey of pet owners who our purchased 3-5 years ago would be meaningful and of some value
SPCA Pet Insurance
Product Review
Incredibly helpful with which policy to take and what is included and excluded. Was happy to go ahead and take the cover.