SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 819704747 customer reviews.
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Very good service which was done over several days as we had to discuss several things amongst ourselves in order to...
Product Review
Purchased a Big Stuff policy for our dog Rex. I was in contact with Madison throughout the process and I found her very informative and helpful and she answered all the questions I had about the policy.
Service Review
Very good service which was done over several days as we had to discuss several things amongst ourselves in order to confirm we had the correct policy for our needs. Madison answered all our questions in an informative way.
Fantastic
Product Review
great staff member
Service Review
fantastic
I was only checking the estimate of the monthly payment of the insurance on the website, but a couple days later a...
Product Review
I purchased an Everyday Cover. The monthly payment is similar to the other insurance companies, but this cover doesn't require annual excess payments like some other insurance companies do. As my dog is young and healthy and rarely needs go to the vet, requirement of no excess is a good purchase point.
Service Review
I was only checking the estimate of the monthly payment of the insurance on the website, but a couple days later a salesperson from SPCA phoned me during the day in the middle of my work and tried to sell the insurance. It was quite annoying. As they provide the contact number on the website, I rather phone them myself when it suits me. I didn't really want them to contact me at all.
I had to talk to about 4 different people to sort my issue out. maddison was very helpful but and the first person i...
Product Review
This was a very bad first impression. My puppy is arriving on the 9th of November at lunch time. I started my policy from the 9th by accident as the puppy arrives at lunch time only to realise the policy doesn't start until 11.59pm on the 9th so we're not covered from lunchtime-11.59pm. I then tried to change the start date to the 8th so were covered for the full day only to find out after several different calls that we can't start the policy until the puppy is in our care. I had to talk to several different people and it was not a very good experience. I'm hoping things improve from here.
Service Review
I had to talk to about 4 different people to sort my issue out. Maddison was very helpful but and the first person I talked to set the policy up did not explain that we would not be covered from lunchtime-11.59pm nor that I can't start the policy until I have the puppy. When I called to adjust it I wasn't happy so asked to speak to a complaints person. When I said I wanted to change the start date I was told I have to cancel the policy but the premium might change. When I complained it took 1 day for someone to come back to me. Then when they did call they still didn't tell me I can't start it until the 9th because the puppy needs to be in my care. I was not given the right information or had things explained properly through the whole service. Very frustrating.
I found the details which were there to be filled out very easy to follow so hope this is of some help. thanking you...
Product Review
I found I could follow all the directions easily so thankyou very much Pam Asher
Service Review
I found the details which were there to be filled out very easy to follow so hope this is of some help. Thanking you Pamela Asher
Pleasant and helpful service.
Product Review
The team were helpful and courteous. So far so good with the policy. I hope it suits our needs. Thank you.
Service Review
Pleasant and helpful service.
Tristan was the name of the customer service representative and he is aweso
Service Review
I would absolutely recommend the SPCA insurance because it is easy to understand and really fast customer service representative.
Service Review
Easy and friendly customer services team and the pricing was pretty reasonable
Service Review
We recently took out insurance for our rescue dog Buddy. It was an easy process with very good advice and help from the agent.
Quick and easy to get insurance
Service Review
The girl I spoke with was friendly and spoke clearly and explained everything perfectly and she had to explain a lot give her a pay rise job well done
Friemdly and very helpful
Service Review
I loved how friendly the operator was and how helpful and any questions i had he politely answered them.
Service Review
We had a wonderful experience with Cherylene who was very patient with us and explained the policy in great detail. She answered all our queries and what she didn't know, she checked and got back immediately.
SPCA Pet Insurance
Product Review
Purchased a Big Stuff policy for our dog Rex. I was in contact with Madison throughout the process and I found her very informative and helpful and she answered all the questions I had about the policy.
SPCA Pet Insurance
Product Review
great staff member
SPCA Pet Insurance
Product Review
I purchased an Everyday Cover. The monthly payment is similar to the other insurance companies, but this cover doesn't require annual excess payments like some other insurance companies do. As my dog is young and healthy and rarely needs go to the vet, requirement of no excess is a good purchase point.
SPCA Pet Insurance
Product Review
This was a very bad first impression. My puppy is arriving on the 9th of November at lunch time. I started my policy from the 9th by accident as the puppy arrives at lunch time only to realise the policy doesn't start until 11.59pm on the 9th so we're not covered from lunchtime-11.59pm. I then tried to change the start date to the 8th so were covered for the full day only to find out after several different calls that we can't start the policy until the puppy is in our care. I had to talk to several different people and it was not a very good experience. I'm hoping things improve from here.
SPCA Pet Insurance
Product Review
I found I could follow all the directions easily so thankyou very much Pam Asher
SPCA Pet Insurance
Product Review
The team were helpful and courteous. So far so good with the policy. I hope it suits our needs. Thank you.