SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 661597589 customer reviews.
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I was well informed and when i asked questions they were answered without doubt or hesitation.
Product Review
I liked the fact that I didn't have to pay an excess
Service Review
I was well informed and when I asked questions they were answered without doubt or hesitation.
Instantly got in touch via the phone after requesting information on the website. thorough assessment of our needs and...
Product Review
Seems to be a good product for our needs at this point. Like the idea of it benefiting the SPCA also.
Service Review
Instantly got in touch via the phone after requesting information on the website. Thorough assessment of our needs and then explanation of the options available to us. Fast call back. Great efficiency getting us set up.
The person i spoke to was very pleasant and extremely helpful
Product Review
the fortnightly payments are managable
Service Review
the person I spoke to was very pleasant and extremely helpful
The operator was very nice, but: i received several random calls about the insurance during the work day which are very...
Service Review
The operator was very nice, but: I received several random calls about the insurance during the work day which are very distracting. Insurance is an important arrangement, but taking a client by surprise and providing no materials for review prior to the call are a very bad practice. Reading all the information over the phone with no written information provided is compromising the informed nature of the consent you are forcing to provide over the phone. The t&c of the use of my personal information including my card details are read to me after I provide them - it is tricking a person to an agreement prior discussing any possible implementations. It felt almost like a blackmail: you must provide all the data on the phone, and only then we will tell us why you need that. I felt extremely uncomfortable and put under stress as had no time to prepare my questions before the call (without seeing an offer or having an explanation why all of a sudden a quote changes from day to day - I don’t know what I don’t know!) My callback emails specifying time when I can get a call were completely ignored which is also frustrating. Why io you ask for them if never read? Is it a part if nit considering personal circumstances? The operator was not prepared for my call either as they did not know I had a cat adopted through spca and was at first reluctant to include this information to the insurance plan. I appreciate it is not the operator’s fault. But to me your communication with client protocol needs to be seriously revised. I do hope further it will be better.
Very quick and easy to set up and pay online. great range of insurance options and payment plans. donating a portion of...
Product Review
Great choice of plans and payment options. Love that I am helping the SPCA with a portion of my premiums
Service Review
Very quick and easy to set up and pay online. Great range of insurance options and payment plans. Donating a portion of my premiums to the SPCA was the main reason for choosing to insure my puppy with SPCA insurance.
The service was amazing, so helpful and great to talk to, didn’t feel any pressure at all and she explained everything...
Product Review
I really wanted to purchase my insurance from SPCA because I knew a portion of fees go back to caring for animals around New Zealand
Service Review
The service was amazing, so helpful and great to talk to, didn’t feel any pressure at all and she explained everything to me as well as answering all my questions
Service Review
Very good service. Can I suggest that you modify the need to read out swathes of information at the end if the discussion. Imo it was far to long and en email requiring a response is a far more customer friendly way of completing the discussion.
Excellence
Service Review
Excellent service, user friendky, effortless process
Service Review
Very easy service to use.
Service Review
Great service, it was super easy to get information on what type of insurance cover I wanted. The woman on the phone was very pleasant and guided me through whole the process, everything was done within 15mins over the phone.
Service Review
I did an online inquiry and got a phone call within 2mins which I didn’t request, I was at work and my phone just kept ringing, once i answered it I said I am at work and can’t talk can someone ring me back in my lunch break, they didn’t then for the next 24 hours my phone kept ringing with all different people. I asked for them to call me on my day off which someone did and I finally could talk and yes I signed up (the guy on the phone) was extremely pushing and I’m 99% sure he has given me false information, now that I have read my policy documents. Even after I had already signed up I still got phone calls from people. The communication within your company is shocking and is very annoying to the customer.
Maddison was very helpful in explaining the policy options.
Service Review
Maddison gave excellent service, which is appreciated! Thank you, Maddison! She explained the options very clearly and was most helpful. Hence my decision to go with SPCA pet insurance. I would highly recommend !
SPCA Pet Insurance
Product Review
Price is affordable for first time pet owner.
SPCA Pet Insurance
Product Review
Covers all areas of insurance and vet fees are subsidized.
SPCA Pet Insurance
Product Review
I’m am yet to decide if this is the one for my pet, as the guy on the phone said I am covered for everything but when I got my policy documents I can see he is wrong.
SPCA Pet Insurance
Product Review
Good options and service.
SPCA Pet Insurance
Product Review
Great Customer Service Representative explaind eberything in plain English-speaking was totally satisfied
SPCA Pet Insurance
Product Review
Clear to understand information. Competitive pricing. Quick signup process. Ability to call a customer service team of people for any additional questions.