SPCA Pet Insurance Reviews
929290% of our customers are pleased with our products and services out of 706627634 customer reviews.
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Extremely long winded reading out to me of all the documents and conditions which i would have much preferred to have...
Product Review
seems like a reasonable price.
Service Review
Extremely long winded reading out to me of all the documents and conditions which i would have much preferred to have read myself. Also the sales agent said he would send me an email i could reply to with any questions the the email address starts....donotreply@ - not useful.
I was well informed and when i asked questions they were answered without doubt or hesitation.
Product Review
I liked the fact that I didn't have to pay an excess
Service Review
I was well informed and when I asked questions they were answered without doubt or hesitation.
Instantly got in touch via the phone after requesting information on the website. thorough assessment of our needs and...
Product Review
Seems to be a good product for our needs at this point. Like the idea of it benefiting the SPCA also.
Service Review
Instantly got in touch via the phone after requesting information on the website. Thorough assessment of our needs and then explanation of the options available to us. Fast call back. Great efficiency getting us set up.
The person i spoke to was very pleasant and extremely helpful
Product Review
the fortnightly payments are managable
Service Review
the person I spoke to was very pleasant and extremely helpful
The operator was very nice, but: i received several random calls about the insurance during the work day which are very...
Service Review
The operator was very nice, but: I received several random calls about the insurance during the work day which are very distracting. Insurance is an important arrangement, but taking a client by surprise and providing no materials for review prior to the call are a very bad practice. Reading all the information over the phone with no written information provided is compromising the informed nature of the consent you are forcing to provide over the phone. The t&c of the use of my personal information including my card details are read to me after I provide them - it is tricking a person to an agreement prior discussing any possible implementations. It felt almost like a blackmail: you must provide all the data on the phone, and only then we will tell us why you need that. I felt extremely uncomfortable and put under stress as had no time to prepare my questions before the call (without seeing an offer or having an explanation why all of a sudden a quote changes from day to day - I don’t know what I don’t know!) My callback emails specifying time when I can get a call were completely ignored which is also frustrating. Why io you ask for them if never read? Is it a part if nit considering personal circumstances? The operator was not prepared for my call either as they did not know I had a cat adopted through spca and was at first reluctant to include this information to the insurance plan. I appreciate it is not the operator’s fault. But to me your communication with client protocol needs to be seriously revised. I do hope further it will be better.
Very quick and easy to set up and pay online. great range of insurance options and payment plans. donating a portion of...
Product Review
Great choice of plans and payment options. Love that I am helping the SPCA with a portion of my premiums
Service Review
Very quick and easy to set up and pay online. Great range of insurance options and payment plans. Donating a portion of my premiums to the SPCA was the main reason for choosing to insure my puppy with SPCA insurance.
Service Review
Consultant were very professional and helpful.
Excellent
Service Review
Very easy to apply and very good rates to look after our fur babies.
耐心、责任心、专业
Service Review
很耐心而且约定通话的时间就会打过来，很棒
Thankyou online team for making it so easy!
Service Review
Quick and easy to get my dog insurance sorted through SPCA website and a phone call from their friendly team! Thankyou SPCA for all you do out in our communities. We love our animals so we love you too 🥰
Highly recommend, good information service and great insurance!
Service Review
Cheerful, kind and extremely knowledgeable! The lovely woman who called me answered all my questions and helped me set up the best insurance for me and my new kitten!
Service Review
Super friendly staff member, I wish I remembered her name. Didn't rush me or make me feel pressured to make a choice
SPCA Pet Insurance
Product Review
Excellent product. The proof of the policy will be if and when I make a claim.
SPCA Pet Insurance
Product Review
Price is affordable for first time pet owner.
SPCA Pet Insurance
Product Review
Covers all areas of insurance and vet fees are subsidized.
SPCA Pet Insurance
Product Review
I’m am yet to decide if this is the one for my pet, as the guy on the phone said I am covered for everything but when I got my policy documents I can see he is wrong.
SPCA Pet Insurance
Product Review
Good options and service.
SPCA Pet Insurance
Product Review
Great Customer Service Representative explaind eberything in plain English-speaking was totally satisfied